CATEGORIES

FAQ

User Section
Seller Section
 

 

User Section
  • Why do I see sub orders in my order history?

    Any order you place on the Indie Music Channel Store site may contain items from different vendors. This implies that your order may have more than one suborder; these are shipped by the vendors separately.  NOTE:  Digital and Non-Digital items cannot be purchased in the same transaction.  To make both types of purchases, complete one transaction (either the Digital or Non-Digital) and then go back and make the other purchase transaction. 
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  • Why do I receive my order in many parts?

    Any order you make can contain items from many vendors, these suborders are handled by each vendor individually. That is why your items are delivered in parts.
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  • What if I get my order in a damaged/bad condition?

    The sellers are careful not to damage your orders after packaging and shipping them for you. If your order happens to be damaged, you can inform the seller to get return merchandise authorization from the seller to return the items.
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  • How long will it take to ship my items?

    Your items should reach you in 3 weeks. If you haven't received your items in that time, please contact the seller immediately.
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  • Can I purchase without registering?

    No. You need to first register with the site and login to be able to shop with the site. However, you can browse and compare items even without logging in.
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  • Do I need to do anything after I receive the items?

    You can login to the system, go to 'Orders' section and update the status of each sub-orders (if any) to 'delivered' after you get your items in good condition.
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Seller Section
  • I am a seller. How will I sell my products through your site?

    To be able to sell your products you need to first register with this site as a Seller.  To do so, go to the home page and click on the Sellers tap and then click on "Register". 

    You are in complete control of everything in terms of your store.  Once you open your store, you place the items you want to sell into your storefront and set the prices for them, etc.  Once a customer buys one of your products, it is handled one of two ways.  If it is a music download, the buyer will automatically receive a link in their email inbox where they can "click" and automatically receive the download.  If it is a non-digital product (i.e., CD, tee shirt, poster, etc.), you fill that order by simply sending it to your customer directly.  Thus, you have 100% control of your storefront. 

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  • How will I receive the payments for my delivered orders?

    All sales go directly to your Pay Pal account.

  • Can I ship items from the same order separately?

    No. You can't ship items separately. You need to ship all the items in one order or cancel it.
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  • What if some of my items don’t fit in any of the categories listed?

    If your items don't fit into any of the categories on the site, you can request that the administrator create the categories you need using the ˜Mail Admin" section. If the categories are relevant, the administrator will add them for you.
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  • How will I display my portfolio to the users?

    If you have any images on the page, please make sure the image urls are complete otherwise they will not load properly.
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  • Do I need to pay to register with the site as a seller?

    Yes, there is a nominal fee of $5.00 per month (billed annually) to have an online storefront on our site.  There is no set-up fee and no percentage of commissions will be deducted from your sales (other than whatever Pay Pal charges you per transaction).  We are dedicated to helping independent artists share their music with their fans in the most economical way possible and feel that we are doing that by offering this outstanding service at such a low price.
 
 

 

Pay Pal